Broadway Square
- Curbside Pick-Up
- In-Store Jeweler
- Repairs
- Virtual Appointment
Shopping for an engagement ring, or just want to see the latest in fashion and diamond collections, book an in-person appointment or schedule a Virtual Appointment. Curbside Pick-Up Available. No one knows sparkle like Helzberg Diamonds.
Broadway Square Jewelry Store
At Helzberg Diamonds®, we speak diamond. And we have for more than 100 years.
Our Tyler jewelry store has everything you need, from engagement rings, wedding bands, men’s and women’s jewelry, gift ideas, and more! Look no further than your nearest Helzberg Diamonds jewelry store for the latest in jewelry fashion.
Trust our experienced jewelry store associates to help you find exactly what you’re looking for, at unbeatable prices. Visit our jewelry store showroom to try on your favorite styles and see that sparkle with your own eyes!
Come into our jewelry store location in Tyler and see what everyone’s talking about! At Helzberg Diamonds, we’re proud to offer you the best in service at unforgettable prices. Shop today!
OUR RESPONSE TO COVID-19
THE FUTURE LOOKS BRIGHT
After a few challenging months, it's time for a comeback. But together we will overcome and emerge stronger than ever before. From in-store safety precautions to curbside pickup, we're doing whatever it takes to serve you.
Let's do this.
HOW WE'RE KEEPING YOU SAFE
The health and safety of our Associates and customers is our top priority. While we are excited to see you in person again, we've put the following measures in place to protect you while you shop:
Masks are required inside the store (unless medically unable). We're happy to provide one if needed!
Daily health screenings are required for Associates. Associates with a fever, cold or flu-like symptoms are required to stay home.
In addition to daily deep cleanings of the store, we will sanitize jewelry, countertops and other surfaces after every interaction.
Ring cleaning and jewelry inspection services are on hold until further notice.
To limit the number of people in our stores, we will also be offering additional services including:
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• No-contact curbside pickup. Select stores are now offering curbside pickup. Check here for availability.
• Virtual appointments. We will continue to offer personalized, online consultations with our talented team of jewelry experts. Schedule an appointment.
We've missed you and look forward to being a part of your most cherished moments once again.
Click here to view your store’s status and current hours.
COVID-19 RESPONSE: FREQUENTLY ASKED QUESTIONS
WHEN WILL YOUR STORES RE-OPEN?
Check our store locator for the most up-to-date information on your favorite store's status, current hours, and services available.
HOW ARE YOU KEEPING CUSTOMERS SAFE WHILE SHOPPING IN YOUR STORES?
We've put the following measures in place:
- • Masks and daily health screenings are required for Associates; anyone with a fever, cold or flu-like symptoms is required to stay home
•Sanitizing jewelry, countertops and other surfaces after every interaction along with a daily deep cleaning of the store
We ask that customers:
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• Wear a protective mask – we're happy to provide one if needed
• Keep 6 feet between you and others
• Wash or sanitize your hands frequently
• Not visit if you have flu-like symptoms
I NEED TO MAKE A RETURN. WHAT HAPPENS IF IT'S PAST THE RETURN PRIVILEGE DATE WHEN THE STORES RE-OPEN?
The return privilege is extended by as many days as your store is temporarily closed. Check our store locator for the most up-to-date information on your store's status and current hours.
WHAT IS THE STATUS OF MY JEWELRY THAT I DROPPED OFF TO BE REPAIRED?
Thank you for your patience, as our stores re-open, we're reaching out to customers to let them know when their jewelry is ready for pickup. Check our store locator for the most up-to-date information on your favorite store's status, current hours, and services available.
I'M DUE TO HAVE MY 6-MONTH JEWELRY INSPECTION. WHAT WILL HAPPEN TO MY LIFETIME CARE PLAN IF I CAN'T MAKE IT IN?
We are waiving jewelry inspections during this time. There is no risk of your warranty lapsing. As concerns around COVID-19 lessen, we will offer jewelry inspections again. Check our store locator for the most up-to-date information on your favorite store's status, current hours, and services available.
MY STORE ORDERED MY JEWELRY. WHAT WILL HAPPEN WITH IT?
As our stores re-open, we're reaching out to customers to let them know the status of their jewelry. Check our store locator for the most up-to-date information on your store's status and current hours.
WILL YOU HAVE CURBSIDE PICKUP AVAILABLE WHEN YOUR STORES RE-OPEN?
Select stores are now offering curbside pickup. Check here for availability in your area.
MY ONLINE ORDER HASN'T ARRIVED YET. WHEN WILL I GET IT?
We are experiencing some shipping delays because of disruptions related to our country's response to COVID-19. We are continuing to process and ship orders as soon as possible.
I'M NOT SEEING THE PRODUCT I WANT ANYMORE, OR IT SHOWS OUT OF STOCK, WILL YOU BE GETTING MORE IN?
COVID-19 is having an impact across the world. Because of this, some products may become unavailable or delayed. Please check back frequently. As the risks subside, inventory will be replenished.
HOW DO I MAKE A LAYAWAY PAYMENT?
Layaway payment requirements are suspended at this time. As our stores re-open, you can come in to make a payment without any risk of losing your layaway item. Check our store locator for the most up-to-date information on your favorite store's status and current hours.
CAN THE STORE BE OPENED TO MAIL MY ITEM TO ME?
Many of our stores have re-opened. Check our store locator for the most up-to-date information on your favorite store's status and current hours and services available.
WHAT IF MY QUESTIONS AREN'T ANSWERED HERE?
For other questions, our Customer Care team is available via chat or by calling 1-800-435-9237 Monday through Friday 8am to 8pm CST, Saturday 10am to 4pm CST and Sunday 12pm to 6pm CST.
