Broadway Square
- Curbside Pick-Up
- In-Store Jeweler
- Repairs
- Virtual Appointment
Shopping for an engagement ring, or just want to see the latest in fashion and diamond collections, book an in-person appointment or schedule a Virtual Appointment. Curbside Pick-Up Available. No one knows sparkle like Helzberg Diamonds.
Broadway Square Jewelry Store
At Helzberg Diamonds®, we speak diamond. And we have for more than 100 years.
Our Tyler jewelry store has everything you need, from engagement rings, wedding bands, men’s and women’s jewelry, gift ideas, and more! Look no further than your nearest Helzberg Diamonds jewelry store for the latest in jewelry fashion.
Trust our experienced jewelry store associates to help you find exactly what you’re looking for, at unbeatable prices. Visit our jewelry store showroom to try on your favorite styles and see that sparkle with your own eyes!
Come into our jewelry store location in Tyler and see what everyone’s talking about! At Helzberg Diamonds, we’re proud to offer you the best in service at unforgettable prices. Shop today!
Helzberg Diamonds COVID-19 (Coronavirus) FAQ
WHY DID YOU CLOSE YOUR STORE LOCATIONS?
Out of love and concern for our customers, our associates and their families, around the COVID-19 pandemic, we temporarily closed all stores.
WHEN WILL YOUR STORES RE-OPEN?
We’re taking a phased approach, re-opening stores when it’s allowed by state and local authorities, when we’re prepared with adequate staff, when we’ve implemented the right safety measures and protocols, and can confidently ensure the safety and well-being of our customers and associates. We appreciate your patience and look forward to seeing you in our stores again soon.
Select stores in Indiana and Oklahoma are now open.
By mid-May, we anticipate being able to re-open stores in:
Arizona, Colorado, Florida, Kansas, Minnesota, Missouri, Nebraska, Nevada, New Mexico, and Texas.
By the end of May, we expect to re-open stores in:
Arkansas, California, Georgia, Iowa, Idaho, Illinois, Maryland, Michigan, North Carolina, North Dakota, New Jersey, New York, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Virginia and Washington.
Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available.
I NEED TO MAKE A RETURN. WHAT HAPPENS IF IT’S PAST THE RETURN PRIVILEGE DATE WHEN THE STORES RE-OPEN?
The return privilege will be extended by as many days as our stores are temporarily closed. Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available.
WHAT IS THE STATUS OF MY JEWELRY THAT I DROPPED OFF TO BE REPAIRED?
As stores are re-opened, we’ll reach out to customers to let them know when their jewelry is ready for pickup. Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available. Thank you for your patience. We look forward to seeing you in our stores again soon.
I’M DUE TO HAVE MY 6-MONTH JEWELRY INSPECTION. WHAT WILL HAPPEN TO MY LIFETIME CARE PLAN IF I CAN’T MAKE IT IN?
We are waiving jewelry inspections during this time. There is no risk of your warranty lapsing. As our stores re-open and the concerns around COVID-19 lessen, we will offer jewelry inspections again. Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available.
MY STORE ORDERED MY JEWELRY. WHAT WILL HAPPEN WITH IT?
We are experiencing some shipping delays because of disruptions related to our country’s response to COVID-19. We are continuing to process and ship orders as soon as possible. If a store closing impacts your order, we have begun a phased re-opening of our stores and will contact you by email with any updates to your order status.
WILL YOU HAVE CURBSIDE PICKUP AVAILABLE WHEN YOUR STORES RE-OPEN?
As we re-open stores, no-contact curbside pickup will be available. Check store availability for the item you are looking for.
Check curbside pickup availability in your area.
MY ONLINE ORDER HASN’T ARRIVED YET. WHEN WILL I GET IT?
We are experiencing some shipping delays because of disruptions related to our country’s response to COVID-19. We are continuing to process and ship orders as soon as possible.
I’M NOT SEEING THE PRODUCT I WANT ANYMORE, OR IT SHOWS OUT OF STOCK, WILL YOU BE GETTING MORE IN?
COVID-19 is having an impact across the world. Because of this, some products may become unavailable or delayed. Please check back frequently. As the risks subside, inventory will be replenished.
HOW DO I MAKE A LAYAWAY PAYMENT?
Layaway payment requirements are suspended at this time. As our stores re-open and concerns lessen, you can come in to make a payment without any risk of losing your layaway item. Check our store locator for the most up-to-date information on your favorite store’s status, current hours and services available.
CAN THE STORE BE OPENED TO MAIL MY ITEM TO ME?
While we have begun a phased re-opening of our stores, we are unfortunately unable to access items at stores that remain temporarily closed at this time. Check our store locator for the most up-to-date information on your favorite store’s status, current hours and services available.
WHAT IF MY QUESTIONS AREN’T ANSWERED HERE?
For other questions, our Customer Care team is available via chat or by calling 1-800-435-9237 Monday through Friday 8am to 8pm CST, Saturday 10am to 4pm CST and Sunday 12pm to 6pm CST.
